Common Questions

Is there a free version of measureQuick?

Yes. Every account starts on the Free tier, which includes Bluetooth tool connectivity, gauge and grid views, quick tests with free PDFs, equipment metrics, mQ Assist, and Demo Mode. No credit card required.

For professional commissioning features (AI System Profiler, Vitals scoring, cloud sync, branded reports, CRM integrations, and more), upgrade to Premier Services at $49/user/month. See the Premier Services Guide for the full feature comparison.

How does per-user pricing work?

Premier Services is $49 per user per month. Each technician who needs Premier Services features requires their own seat. Managers and owners who only need admin access (not field diagnostics) do not require a Premier Services seat.

Example: A company with 5 field technicians pays $245/month (5 x $49). Adding a 6th technician mid-cycle is prorated for the remaining days.

My payment failed. What do I do?

1. Check your email (including spam) for a payment failure notice from Stripe.
2. Open Settings > Subscription > Payment Method and verify your card number, expiration, and billing address.
3. Try a different card if the original continues to fail.
4. Contact your bank to confirm the charge is not being blocked.
5. If the issue persists, email support@measurequick.com with the error message or screenshot.

Billing is processed through Stripe. measureQuick support cannot see your full card number but can verify whether charges are reaching Stripe.

How do I cancel my subscription?

Go to Settings > Subscription > Cancel Subscription. Only the account Owner can cancel.

Cancellation takes effect at the end of your current billing period. You keep Premier Services access until then.

What happens to my data if I cancel?

All project data, test records, photos, measurement history, and equipment benchmarks are retained permanently. Your account reverts to Free, which means cloud sync, branded reports, AI System Profiler, CRM integrations, and Vitals scoring become unavailable until you resubscribe.

You can reactivate Premier Services at any time from the Subscription screen. If you want to permanently delete your account instead, see Account Deletion & Data Transfer.

Can I get a refund?

Contact support@measurequick.com within 30 days of the charge. Include your company name and the approximate charge date. Refund requests are handled case by case.

Why was I charged more than expected?

Common causes:

• More seats than expected. Check your active user count under Settings > User Management. Each user with a Premier Services seat is billed. Remove seats for departed employees.
• ACCA QI add-on. If your company has ACCA QI certificates enabled, that adds $100-$200/month depending on membership status. See Payment & Billing for invoice details.
• Mid-cycle seat additions. Adding users mid-cycle creates a prorated charge on your next invoice.

What happened to QBits?

QBits ($5 per system serviced) were retired in early 2025 and replaced by the $49/user/month Premier Services subscription. If you have questions about remaining QBits balances, contact support@measurequick.com.

How do I update my payment method?

Go to Settings > Subscription > Payment Method. Enter updated card details and tap Save. See Payment & Billing for step-by-step instructions.

Still Need Help?

Email support@measurequick.com or call (234) 813-9178 (Monday-Friday, 9am-5pm EST).