Before You Start
This article covers common ServiceTitan integration problems. If you have not set up the integration yet, start with ServiceTitan Integration with measureQuick.
Requirements: Active Premier Services subscription, Company Owner or Manager role.
Troubleshooting
Dispatched jobs not showing in measureQuick
This is the most common ServiceTitan issue. Work through these checks in order:
- Is the technician mapped? In measureQuick Cloud, go to Company > ServiceTitan and confirm the technician is matched to their ServiceTitan profile. Unmapped users see no dispatched jobs.
- Are too many job statuses selected? If all statuses are enabled, the app can get overloaded and show no jobs. Go to Company > ServiceTitan in measureQuick Cloud and limit statuses to Dispatched and Working only.
- Does the technician have a company address in ServiceTitan? Open their profile in ServiceTitan and verify a company address exists. Missing addresses cause sync failures.
- Is the app connected to the internet? Dispatched projects require an active data connection to pull from ServiceTitan.
- Has the Tenant ID been confirmed? If you recently set up the integration, confirm you received a confirmation email from measureQuick. The integration does not work until this step is complete.
Jobs dispatched to wrong technician
Check user mapping in measureQuick Cloud (Company > ServiceTitan). If a technician was recently added or replaced, their mapping may be missing or pointed at the wrong ServiceTitan profile.
Reports not appearing in ServiceTitan
- Reports sync automatically only when the project was started from Dispatched Projects in the measureQuick app.
- For projects started manually (not from a dispatched job), use Generate Reports > Save to ServiceTitan after completing the project.
- In ServiceTitan, check the job under History > Sync Changes, then Photos & videos > PDF.
Tenant ID rejected or not working
- Copy from Settings > Integrations > API Access in ServiceTitan (not another settings page).
- Make sure you emailed support@measurequick.com and received confirmation before entering Client ID and Secret.
- One Tenant ID per measureQuick company. Multiple ServiceTitan tenants require separate measureQuick company accounts.
Tags not working
Tags in ServiceTitan are case sensitive. They must match exactly (including capitalization) for measureQuick to recognize them. Double-check spelling and casing in both ServiceTitan and measureQuick Cloud.
Customer info not pre-populating
Customer data only pre-populates when you open a job from Dispatched Projects. If you create a new project manually in measureQuick, no ServiceTitan data will appear.
Integration was working but stopped
- Check that your Premier Services subscription is active (Settings > Subscription).
- Verify the Client ID and Client Secret have not been revoked in ServiceTitan.
- Re-authorize the connection: In ServiceTitan, go to Settings > Integrations > API Application Access, revoke measureQuick, then reconnect and enter new credentials in measureQuick Cloud.
Can I connect multiple ServiceTitan accounts?
No. One Tenant ID per measureQuick company. If you have multiple ServiceTitan tenants, each one requires a separate measureQuick company account.
Can I use both ServiceTitan and Housecall Pro?
No. measureQuick supports one CRM integration per company. To switch, disconnect the current integration before connecting a new one.
For other integration questions, see Integration FAQ: Does measureQuick Work With [X]?
Still Need Help?
Email support@measurequick.com with your Tenant ID and a description of the issue. Include screenshots if possible.