Before You Start

This article covers common ServiceTitan integration problems. If you have not set up the integration yet, start with CRM Integration: ServiceTitan.

Requirements: Active Premier subscription, Company Owner or Manager role.

Connecting for the First Time

Step 1: Submit your Tenant ID

1. In ServiceTitan, go to Settings > Integrations > API Access and copy your Tenant ID.
2. In measureQuick Cloud (cloud.measurequick.com), go to Company > ServiceTitan and paste your Tenant ID.
3. Email info@measurequick.com with your Tenant ID and company name.

Confirmation typically takes one business day. You cannot proceed to the Client ID/Secret step until this is confirmed.

Step 2: Complete the Connection

After receiving confirmation, return to ServiceTitan: Settings > Integrations > API Application Access > Connect New App. Authorize measureQuick, then copy the Client ID and Client Secret into measureQuick Cloud under Company > ServiceTitan.

Step 3: Map Your Technicians

On the ServiceTitan settings page in measureQuick Cloud, match each measureQuick user to their ServiceTitan technician using the dropdown. Every technician who needs dispatched jobs must be mapped.

Troubleshooting

Dispatched jobs not showing in measureQuick

This is the most common ServiceTitan issue. Work through these checks in order:

1. Is the technician mapped? In measureQuick Cloud, go to Company > ServiceTitan and confirm the technician is matched to their ServiceTitan profile. Unmapped users see no dispatched jobs.
2. Is the job dispatched (not just scheduled)? measureQuick only shows jobs with matching status filters. Default filters include Dispatched, In Progress, Scheduled, and Working. If your company uses custom statuses, check the filter configuration.
3. Does the technician have a company address in ServiceTitan? Open their profile in ServiceTitan and verify a company address exists. Missing addresses cause sync failures.
4. Is the app connected to the internet? Dispatched projects require an active data connection to pull from ServiceTitan.
5. Has the Tenant ID been confirmed? If you recently set up the integration, confirm you received a confirmation email from measureQuick. The integration does not work until this step is complete.

Jobs dispatched to wrong technician

Check user mapping in measureQuick Cloud. If a technician was recently added or replaced, their mapping may be missing or pointed at the wrong ServiceTitan profile.

Reports not appearing in ServiceTitan

• Reports sync automatically only when the project was started from Dispatched Projects in the measureQuick app.
• For projects started manually (not from a dispatched job), use Generate Reports > Save to ServiceTitan after completing the project.
• In ServiceTitan, check the job under History > Sync Changes, then Photos & videos > PDF.

Tenant ID rejected or not working

• Copy from Settings > Integrations > API Access in ServiceTitan (not another settings page).
• Make sure you emailed info@measurequick.com and received confirmation before entering Client ID and Secret.
• One Tenant ID per measureQuick company. Multiple ServiceTitan tenants require separate measureQuick company accounts.

Customer info not pre-populating

Customer data only pre-populates when you open a job from Dispatched Projects. If you create a new project manually, no ServiceTitan data will appear.

Integration was working but stopped

1. Check that your Premier subscription is active (Settings > Subscription).
2. Verify the Client ID and Client Secret have not been revoked in ServiceTitan.
3. Re-authorize the connection: In ServiceTitan, go to Settings > Integrations > API Application Access, revoke measureQuick, then reconnect and enter new credentials.

Recommended Configuration

For best results, limit job status filters to Dispatched and Working only. Including Scheduled or other early statuses can clutter the technician view with jobs that are not ready to work.

Enable Settings > Photo Settings > Auto Sync Photos to Cloud on each technician device so photos upload incrementally rather than all at once.

Related Articles

• CRM Integration: ServiceTitan - Full setup guide with screenshots
• Data Prepopulation - How CRM data flows into projects
• CRM Data Flow - What syncs between platforms

Still Need Help?

Email support@measurequick.com with your Tenant ID and a description of the issue. Include screenshots if possible.