No billing or payment data is shared between platforms. If a user's email address is identical in both Housecall Pro and measureQuick, the system matches them automatically.
Configure which Housecall Pro job statuses appear in measureQuick. We recommend only keeping Scheduled and In Progress selected. If too many statuses are enabled, the app can get overloaded and show no jobs at all.
To check: go to measureQuick Cloud > Company > Housecall Pro. If jobs aren't appearing or the integration isn't syncing, see the Housecall Pro troubleshooting guide.
IMPORTANT NOTE: Save Test In/Save Test Out is how to save the measurements (temperatures, pressures, etc.) that will appear on any type of report.
To send photos back to Housecall Pro in real time (instead of all at once when you finish), go to Settings > Photo Settings and enable Auto Sync Photos to Cloud. This prevents large batches of photos from being sent at the end of a job.
They have taken pictures and saved Test In and/or Test Out. They are free to Exit, then Exit & Sync to Cloud.
This will save equipment information and backup the job to our cloud for future visits to that site. In the event of failed connection to the cloud, the technician can Exit & Save to Device. Once back in cellular or wifi range, they can go to the 3 dot menu and select Sync.
The technician can send a pro report, classic report, or HVAC vitals report from the measureQuick app to the customer with a Premier Services subscription. The report will automatically be attached to the Housecall Pro job.
Housecall Pro to measureQuick: Customer name, contact info, job address, job details, technician assignment, schedule.
measureQuick to Housecall Pro: Photos (auto-uploaded as image attachments), PDF reports (pro report, classic report, HVAC vitals report), equipment reports, ACCA QI certificates.
Structured measurement data does not sync back to Housecall Pro. Reports and photos appear under Attachments on the Housecall Pro job.
All reports and photos are also backed up to measureQuick Cloud. If a file does not sync to Housecall Pro, or you need to retrieve a past project, log in to cloud.measurequick.com and click Projects in the left menu.