Before You Start
This article covers common Housecall Pro integration problems. If you have not set up the integration yet, start with Housecall Pro Integration with measureQuick.
Requirements: Active Premier Services subscription, Owner role on the measureQuick company account, active Housecall Pro subscription.
Troubleshooting
"Job received but not matched"
This is the most common HCP error. It means measureQuick received the job from Housecall Pro but could not assign it to a technician.
- Check user mapping. In measureQuick Cloud (cloud.measurequick.com), go to Company > Housecall Pro and confirm the technician is mapped to their HCP profile.
- Verify the job is dispatched. Only jobs with a matching status appear in measureQuick. Check your status filter settings (see below).
- Confirm the job is dispatched to the right technician. In Housecall Pro, check the job assignment. If the job is dispatched to a different technician than expected, the mapped user in measureQuick will not see it.
No jobs showing in measureQuick
- Is the integration connected? Go to measureQuick Cloud > Company > Housecall Pro and confirm the connection is active.
- Is the technician mapped? Unmapped users see no dispatched jobs.
- Are too many job statuses selected? If too many statuses are enabled, the app can get overloaded and show no jobs at all. Go to Company > Housecall Pro in measureQuick Cloud and limit to Scheduled and In Progress only.
- Check your internet connection. Dispatched jobs require a data connection to pull from Housecall Pro.
Authorization window shows an error
Clear your browser cache and try again. If you are behind a firewall or VPN, try from an unrestricted network. Contact support@measurequick.com if the problem persists.
Integration was working but stopped
- Check that your Premier Services subscription is active (Settings > Subscription).
- In measureQuick Cloud, go to Company > Housecall Pro and verify the connection status.
- Try disconnecting and reconnecting: remove the Housecall Pro integration, then set it up again from scratch.
Reports not appearing in Housecall Pro
- Reports push to HCP only when the project was started from a Dispatched Project in the app.
- For manually created projects, reports must be shared separately (email, PDF export).
- Ensure the project has been saved and synced to the cloud before checking HCP.
Photos not syncing to Housecall Pro
Check that Auto Sync Photos to Cloud is enabled on the technician's device (Settings > Photo Settings). Without this, photos are sent in a batch when the project finishes, which can fail if the connection drops. With auto-sync enabled, photos upload incrementally during the job.
Customer info not pre-populating
Customer data only pre-populates when you open a job from Dispatched Projects in the measureQuick app. Jobs created manually in measureQuick will not pull data from Housecall Pro.
Can I use both ServiceTitan and Housecall Pro?
No. measureQuick supports one CRM integration per company. To switch, disconnect the current integration in measureQuick Cloud before connecting a new one.
For other integration questions, see Integration FAQ: Does measureQuick Work With [X]?
Still Need Help?
Email support@measurequick.com or call (234) 813-9178 (Monday-Friday, 9am-5pm EST). Include the error message and the job details from Housecall Pro.