Housecall Pro: Setup Issues & Troubleshooting

Housecall Pro: Setup Issues & Troubleshooting

Before You Start

This article covers common Housecall Pro integration problems. If you have not set up the integration yet, start with CRM Integration: Housecall Pro.

Requirements: Active Premier subscription, Owner role on the measureQuick company account, active Housecall Pro subscription.

Troubleshooting

"Job received but not matched"

This is the most common HCP error. It means measureQuick received the job from Housecall Pro but could not assign it to a technician.

  1. Check user mapping. In measureQuick Cloud (cloud.measurequick.com), go to Company > Housecall Pro and confirm the technician is mapped to their HCP profile.
  2. Verify the job is dispatched. Only jobs with a Dispatched status appear in measureQuick. Scheduled or unassigned jobs do not sync.
  3. Confirm the job is dispatched to the right technician. In Housecall Pro, check the job assignment. If the job is dispatched to a different technician than expected, the mapped user in measureQuick will not see it.

No jobs showing in measureQuick

  • Is the integration connected? Go to measureQuick Cloud > Company > Housecall Pro and confirm the connection is active.
  • Is the technician mapped? Unmapped users see no dispatched jobs.
  • Is the job dispatched? Only dispatched jobs appear. Scheduled, pending, or completed jobs do not sync to the measureQuick app.
  • Check your internet connection. Dispatched jobs require a data connection to pull from Housecall Pro.

Integration was working but stopped

  1. Check that your Premier subscription is active (Settings > Subscription).
  2. In measureQuick Cloud, go to Company > Housecall Pro and verify the connection status.
  3. Try disconnecting and reconnecting: remove the Housecall Pro integration, then set it up again from scratch.

Reports not appearing in Housecall Pro

  • Reports push to HCP only when the project was started from a Dispatched Project in the app.
  • For manually created projects, reports must be shared separately (email, PDF export).
  • Ensure the project has been saved and synced to the cloud before checking HCP.

Customer info not pre-populating

Customer data only pre-populates when you open a job from Dispatched Projects in the measureQuick app. Jobs created manually in measureQuick will not pull data from Housecall Pro.

Related Articles

  • CRM Integration: Housecall Pro - Full setup guide
  • Data Prepopulation - How CRM data flows into projects

Still Need Help?

Email support@measurequick.com or call (234) 813-9178 (Monday-Friday, 9am-5pm EST). Include the error message and the job details from Housecall Pro.

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