What You'll Learn

• How automatic cloud sync works and what triggers it
• What data is backed up (and what is not)
• How to recover data after losing or replacing a device
• What happens when sync fails and how the offline queue works
• How data is stored on the device vs in the cloud
• How to work across multiple devices (phone and tablet)

What You'll Need

• Device: iPhone (iOS 15+) or Android phone/tablet (Android 10+) with measureQuick installed
• Account: measureQuick account with active subscription
• Network: Wi-Fi or cellular data connection for cloud sync
• Knowledge: Cloud sync basics (K1)
• Time: 5 minutes to read

How Cloud Sync Works

measureQuick uses cloud sync as its primary backup mechanism. There is no separate "backup" step. When a technician syncs a project, the data is uploaded to measureQuick's cloud servers, and that cloud copy becomes the recoverable backup.

What triggers a sync:

• Exit & Sync. The primary sync action. When a technician finishes working on a project and taps Exit & Sync, the project data uploads to the cloud. This is the recommended workflow after every job.
• Background sync. The app periodically syncs data when it is open and a network connection is available. This catches incremental changes but should not be relied on as the sole sync method.
• App launch. When the app opens, it checks for pending sync items and uploads them if a connection is available.

What does not trigger a sync:

• Saving Test In or Test Out alone does not automatically sync to the cloud. The data is saved to the device, but cloud upload requires an explicit sync action or a background sync cycle.
• Closing the app without selecting Exit & Sync may leave recent changes on the device only.

The single most important habit for data protection: always select Exit & Sync after completing work on a project.

The Exit & Sync button in the project view, with a callout showing the sync confirmation message

What Gets Backed Up

When a project syncs to the cloud, the following data is included:

• Project details. Customer name, address, equipment profiles, project dates.
• Test data. All measurements from Test In, Test Out, and any intermediate saves. Pass/fail results, override decisions, Vitals Scores.
• Photos. All photos taken within the measureQuick app and associated with the project.
• Notes. All text notes, corrective action descriptions, and technician comments.
• Equipment profiles. Condenser, air handler, and evaporator details including make, model, serial, refrigerant, tonnage.
• Report history. Generated PDF reports associated with the project.

What is not backed up to the cloud:

• App settings and preferences. Display preferences, default units, and other app-level settings are stored locally on the device. These reset to defaults on a new device.
• Bluetooth probe pairings. Probe connections are device-specific. On a new device, you will need to re-pair your instruments.
• Draft projects that were never synced. A project that exists only on the device, with no sync ever completed, has no cloud copy. If the device is lost, that data is gone.

Recovering Data After Device Loss or Replacement

If a technician loses their phone, breaks their tablet, or upgrades to a new device:

Step 1: Sign In on the New Device

1. Install measureQuick from the App Store (iOS) or Google Play (Android).
2. Open the app and sign in with the same account credentials used on the previous device.
3. The app connects to the cloud and begins downloading synced projects.

Step 2: Verify Data Recovery

1. After sign-in, navigate to the project list.
2. Check that recent projects appear. Projects that were synced before the device was lost will be available.
3. Open a few projects to verify that measurements, photos, and notes are intact.

Step 3: Re-pair Instruments

Bluetooth probe pairings do not transfer between devices. On the new device:

1. Put your probes into pairing mode.
2. Use the measureQuick probe connection workflow to pair each instrument.
3. Verify that readings are coming through correctly.

See F1 (Probe Pairing) for detailed pairing instructions.

Step 4: Restore App Settings

App preferences (display units, default test type, notification settings) will need to be reconfigured on the new device. These are typically quick to set up and do not affect historical data.

measureQuick login screen for signing in on a new device

When Sync Fails

Sync can fail for several reasons. measureQuick handles these failures with an offline queue:

Common sync failure causes:

• No network connection (no Wi-Fi or cellular signal, airplane mode)
• Weak or intermittent connection (drops during upload)
• Server maintenance or temporary outage

How the offline queue works:

When a sync attempt fails, the project data stays in an offline queue on the device. The app retries automatically when a network connection becomes available. You do not need to manually re-trigger the sync in most cases.

Signs that data is queued but not synced:

• The project does not appear in the cloud dashboard at cloud.measurequick.com
• The sync status indicator on the project does not show a green checkmark
• Other team members or managers cannot see the project

What to do if sync is stuck:

1. Verify that the device has a working internet connection (open a web browser and load any page).
2. Open measureQuick and navigate to the project.
3. Tap Exit & Sync again. A fresh sync attempt often resolves transient failures.
4. If sync continues to fail, try switching between Wi-Fi and cellular data.
5. If the problem persists after multiple attempts, contact measureQuick support.

Device vs Cloud Storage

Understanding where your data lives helps prevent loss:

The device is your working copy. The cloud is your backup. Both are necessary: the device lets you work offline in basements, attics, and areas with no signal, and the cloud protects that work once you have a connection.

Working Across Multiple Devices

Many technicians use both a phone and a tablet. measureQuick supports multiple devices on the same account:

1. Sign in with the same account on both devices.
2. Projects synced from one device become available on the other after sync.
3. To continue a project started on the phone using the tablet: sync on the phone first, then open the project from the cloud on the tablet.

Important considerations:

• Do not edit the same project on two devices simultaneously without syncing between edits. This can create conflicts.
• Start each work session by opening the project from the cloud to ensure you have the latest data.
• After finishing on either device, always Exit & Sync.

[Visual Reference] Two devices (e.g., phone and tablet) displaying the same measureQuick project after syncing. Both show matching project data, measurements, and sync status indicators (green checkmarks) confirming the project is up to date on each device. The sync status confirms that edits made on one device have been uploaded to the cloud and downloaded to the other.

Tips & Common Issues

A technician lost their phone and some projects were not synced

Unsynced projects exist only on the lost device. If the device is recoverable (e.g., found, repaired, or backed up through the phone's OS-level backup), the data may still be there. Otherwise, the data is lost. Reinforce the Exit & Sync habit with your team. Some managers make it a policy requirement: every project must be synced before leaving the job site.

Sync takes a long time for projects with many photos

Projects with extensive photo documentation take longer to upload because each image must transfer to the cloud. On a slow cellular connection, this can take several minutes per project. If possible, sync over Wi-Fi for photo-heavy projects. The measurement data (text and numbers) syncs quickly regardless of connection speed.

Can I force a full re-sync of all data?

Signing out and signing back in on a device triggers a fresh download of cloud data. This is useful if data appears inconsistent between the device and the cloud dashboard. Be aware that any unsynced local data should be synced first before signing out.

What about phone OS backups (iCloud, Google)?

iOS and Android OS-level backups (iCloud, Google Drive) may include some app data, but this is not a reliable substitute for measureQuick cloud sync. The cloud sync is purpose-built for measureQuick data and ensures all project details, measurements, and photos are properly preserved and accessible across devices. Rely on Exit & Sync as your primary backup method.

Related Articles

Prerequisites (complete these first):

• Cloud Sync & Backup - Detailed setup and configuration of cloud sync

Follow-up articles (next steps after this one):

• Data Privacy - How backed-up data is protected and who can access it
• Exporting Data - Creating local copies of cloud data for archival

Related in the same domain:

• Searching & Filtering Projects - Finding recovered projects after a device switch
• Audit Logs - Tracking project activity across devices and sync events

Need Help?

If you have lost data, are experiencing sync failures, or need help recovering projects:

• Check the Related Articles section above
• Contact measureQuick support: support@measurequick.com