measureQuick collects data in several categories during normal use:
Diagnostic measurements. Temperature readings, pressures, static pressure, airflow, electrical measurements, combustion readings, and other values captured by connected instruments during a test. These are the core of every project.
Equipment information. Condenser and air handler make, model, and serial number. Refrigerant type. Tonnage. Metering device type. This data comes from manual entry, the AI System Profiler (data plate photo recognition), or equipment lookups.
Location data. Job site address, zip code, and (if the device provides it) GPS coordinates associated with the project. Location data supports geographic analysis and climate zone assignment.
Customer information. Customer name and address as entered during project creation. If your company uses a CRM integration (ServiceTitan, Housecall Pro), customer data may be pulled from the dispatched job.
Technician identity. The measureQuick user account associated with each test. This identifies which technician performed the diagnostic work.
Photos and notes. Any photos taken within the app and text notes added to a project, including corrective action documentation.
App usage data. Anonymous usage events such as which features are used, session duration, and workflow steps completed. This data is used to improve the product and is not linked to individual customer records.
measureQuick uses a two-tier storage model:
On-device storage. Project data is stored locally on the technician's phone or tablet. This data persists until the technician deletes it or removes the app. On-device data is only accessible from that specific device.
Cloud storage. When a technician selects Exit & Sync, the project data uploads to measureQuick's cloud infrastructure. Cloud data is hosted on secure, encrypted servers. Data is encrypted in transit (TLS) and at rest.
The cloud copy is the primary long-term record. If a technician loses their device, cloud-synced projects are recoverable by signing in on a new device. Projects that were never synced are lost with the device.
Data access in measureQuick follows a role-based model:
Technicians can view and edit their own projects. They cannot see projects created by other technicians in the company unless a project is specifically shared or started from the cloud.
Company Administrators and Managers can view all projects across all technicians in the company through the cloud dashboard. This includes full measurement data, pass/fail results, photos, and notes.
Customers see only what you choose to share. When you generate a PDF report (Vitals Report, Pro Report, or Classic Report) and send it to a customer, they see the contents of that report. Customers do not have access to the cloud dashboard, raw measurement data, or other projects.
measureQuick staff may access company data in limited circumstances: responding to a support request, troubleshooting a technical issue, or performing aggregate analysis for product improvement. measureQuick staff do not proactively browse individual company data.
No third-party access. measureQuick does not sell or share individual company data with third parties. Aggregate, anonymized data (e.g., industry-wide failure rates, equipment trends) may be used in industry research, but this data cannot be traced back to a specific company, technician, or customer.
Cloud data is retained as long as your measureQuick subscription is active. Projects synced to the cloud remain accessible through the dashboard and can be retrieved on any device.
After subscription cancellation, your data is not immediately deleted. measureQuick retains cloud data for a period following cancellation to allow for reactivation. Contact support@measurequick.com for details on the retention period and data retrieval after cancellation.
On-device data persists independently of subscription status. Projects saved locally remain on the device even if the subscription lapses. However, without an active subscription, syncing and cloud features are unavailable.
This distinction is important for managers to understand:
The customer sees (via PDF report):
Your company sees (via cloud dashboard):
The PDF report is a curated view designed for the homeowner. The cloud dashboard is the complete operational record. You control what the customer receives by choosing the report type and what notes/photos to include.
To delete a project:
Deleting a project from the cloud removes it from the dashboard and from all devices that sync with the cloud. This action is not reversible. If you need to retain a record before deleting, export the project data first (J6).
On the mobile app, deleting a project removes it from the device. If the project was previously synced, the cloud copy may still exist until deleted from the dashboard.
When to delete:
Residential customer data. measureQuick stores the customer's name, address, and equipment details. This is standard business information for HVAC service companies. Treat it with the same care you would apply to any customer record.
HVAC data and HIPAA. HVAC diagnostic data is not health data. HIPAA (Health Insurance Portability and Accountability Act) generally does not apply to HVAC service records. The exception would be if your company services healthcare facilities and the diagnostic data could be linked to patient care environments, but this is rare and would require specific legal guidance.
GDPR considerations. If your company serves customers in the European Union, GDPR may apply to the personal data you collect (names, addresses). measureQuick acts as a data processor on your behalf; your company is the data controller. You are responsible for obtaining appropriate consent from customers for data collection and for responding to data access or deletion requests. Contact measureQuick support if you need assistance with GDPR-related data requests.
State privacy laws. Several U.S. states (California, Virginia, Colorado, and others) have consumer privacy laws that may apply to customer data you collect. These laws generally give consumers the right to know what data is collected, request deletion, and opt out of data sales. Since measureQuick does not sell individual data, the primary obligation falls on your company's own data handling practices.
Best practices for managers:
You can look up all projects associated with that customer by searching their name or address in the cloud dashboard (J5). The project records, including measurements, photos, notes, and reports, represent the complete data set. Export or generate reports for anything the customer requests to see.
By default, technicians see only their own projects on the mobile app. They cannot access other technicians' projects unless a project is started from the cloud and shared. Managers and Administrators see all company projects through the cloud dashboard.
Projects synced to the cloud remain associated with the company, not the individual. When a technician leaves, remove their account from the company in measureQuick Cloud. Their historical projects remain in the company's cloud dashboard. Revoke their login credentials to prevent further access.
Prerequisites (complete these first):
Follow-up articles (next steps after this one):
Related in the same domain:
If you have questions about data privacy, customer data requests, or your company's obligations: