Report Troubleshooting: Generation, Branding & Sharing

Report Troubleshooting: Generation, Branding & Sharing

Report Not Generating

"Generate Reports" button is missing or grayed out

  • You need a saved test before reports are available. Complete your measurements, then tap Save before generating a report.
  • If you started a project but did not run a test workflow, there is no data to report on.

Report loads but is blank or incomplete

  • Check that you saved the test (not just the project). Reports pull from saved test data.
  • If the report shows Test In data but not Test Out (or vice versa), confirm you saved both tests in the project.
  • Force-close the app and reopen. Occasionally the report renderer needs a fresh start.

Company Logo Not Showing on Reports

  1. Go to Settings > Company Profile (or the measureQuick Cloud dashboard).
  2. Upload your company logo. Square or rectangular images work best; PNG or JPG format.
  3. Logo appears on the cover page and header of branded reports.
  4. Only Premier Services subscribers get company-branded reports. Free accounts generate unbranded Classic reports.

If you uploaded a logo but it does not appear, check that you are generating the mQ Report (not the Classic Report). Classic reports do not include branding.

ACCA QI Certificate Not Appearing

  • QI certificates require an active ACCA QI add-on on your Premier Services subscription. Check under Settings > Subscription.
  • The project must meet ACCA QI requirements (specific test parameters must be within range).
  • Certificates generate after the project is synced to the cloud. Ensure you have a data connection and the project has synced.

Report File Size Too Large to Email

Reports with many photos can be 5-9 MB or larger. If email rejects the attachment:

  • Use Share > Save to Files and upload to a cloud storage service (Google Drive, Dropbox), then share the link.
  • Reduce photo count in the project before generating.
  • Use the Vitals Only report type for a smaller file.

Sharing and Sending Reports

After generating a report, tap the Share icon in the report viewer. Options include:

  • Email - sends the PDF as an attachment
  • Text/SMS - shares via messaging
  • AirDrop (iOS) - direct transfer to nearby Apple devices
  • Save to Files - saves to your phone storage
  • Print - sends to a connected printer

Recipients do not need a measureQuick account to view the PDF.

Report Types

  • mQ Classic Report (Free) - Professional PDF with measurements and findings
  • mQ Report (Branded) (Premier Services) - Branded PDF with Vitals Score, letter grades, color coding
  • Vitals Only (Premier Services) - Condensed version with Vitals Score only
  • NCI Report (NCI add-on) - Static pressure and airflow report for NCI Air Upgrade tests

For report configuration options and branding, see Report Settings & Customization. For a video walkthrough, see How to Configure PDF Reports. For the complete guide to all report types, see Guide to the measureQuick Reports.

Still Need Help?

Email support@measurequick.com or call (234) 813-9178 (Monday-Friday, 9am-5pm EST). Include a screenshot of the issue and your report type.

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