Report Not Generating

"Generate Reports" button is missing or grayed out

• You need a saved test before reports are available. Complete your measurements, then tap Save before generating a report.
• If you started a project but did not run a test workflow, there is no data to report on.

Report loads but is blank or incomplete

• Check that you saved the test (not just the project). Reports pull from saved test data.
• If the report shows Test In data but not Test Out (or vice versa), confirm you saved both tests in the project.
• Force-close the app and reopen. Occasionally the report renderer needs a fresh start.

Company Logo Not Showing on Reports

1. Go to Settings > Company Profile (or the measureQuick Cloud dashboard).
2. Upload your company logo. Square or rectangular images work best; PNG or JPG format.
3. Logo appears on the cover page and header of branded reports.
4. Only Premier subscribers get company-branded reports. Free accounts generate unbranded Classic reports.

If you uploaded a logo but it does not appear, check that you are generating the mQ Report (not the Classic Report). Classic reports do not include branding.

ACCA QI Certificate Not Appearing

• QI certificates require an active ACCA QI add-on on your Premier subscription. Check under Settings > Subscription.
• The project must meet ACCA QI requirements (specific test parameters must be within range).
• Certificates generate after the project is synced to the cloud. Ensure you have a data connection and the project has synced.

Report File Size Too Large to Email

Reports with many photos can be 5-9 MB or larger. If email rejects the attachment:

• Use Share > Save to Files and upload to a cloud storage service (Google Drive, Dropbox), then share the link.
• Reduce photo count in the project before generating.
• Use the Vitals Only report type for a smaller file.

Sharing and Sending Reports

After generating a report, tap the Share icon in the report viewer. Options include:

• Email - sends the PDF as an attachment
• Text/SMS - shares via messaging
• AirDrop (iOS) - direct transfer to nearby Apple devices
• Save to Files - saves to your phone storage
• Print - sends to a connected printer

Recipients do not need a measureQuick account to view the PDF.

Report Types

Related Articles

• Report Generation - Full step-by-step guide with screenshots
• Report Sharing & Email - Sharing methods and email setup
• Video Documentation - Adding video clips with QR codes to reports (3.6)

Still Need Help?

Email support@measurequick.com or call (234) 813-9178 (Monday-Friday, 9am-5pm EST). Include a screenshot of the issue and your report type.