I just bought a new device & had all my apps transferred. Now mQ doesn’t work.
I just bought a new device & had all my apps transferred. Now mQ doesn't work.
Not all library data is actually transferred in that process, so you will have to delete and reinstall mQ.
If you still have connectivity issues, make sure all the app permissions are enabled in the DEVICE settings. Go to Settings > Apps > measureQuick HVAC > Permissions and verify that all required permissions are granted.
If reinstalling and checking permissions doesn't resolve the issue, see App Troubleshooting: Crashes, Errors & Cache Clearing for additional steps including clearing app cache and reporting bugs.
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