Troubleshooting
Free educator accounts
We offer free subscription accounts to educators, leading the way in teaching the next generation. We are here to support your efforts. If you are a student who is interested in learning with measureQuick, please have your instructor reach out to us ...
Sync Troubleshooting: Projects Won't Load & Data Recovery
Projects Not Loading or Stuck on "Loading Projects" Check your internet connection. Cloud-synced projects require a data connection to load. Try switching between Wi-Fi and cellular data. Force-close and reopen the app. This clears the sync queue and ...
Report Troubleshooting: Generation, Branding & Sharing
Report Not Generating "Generate Reports" button is missing or grayed out You need a saved test before reports are available. Complete your measurements, then tap Save before generating a report. If you started a project but did not run a test ...
App Troubleshooting: Crashes, Errors & Cache Clearing
App Crashes or Freezes Force-close and reopen iOS: Swipe up from the bottom (or double-tap Home), find measureQuick, swipe it up to close. Android: Open Recent Apps, swipe measureQuick away. Reopen the app. Unsaved data from the current session may ...
Bluetooth Troubleshooting: Android Permissions & Probe Connectivity
Quick Fix: Android Permissions Most Bluetooth problems on Android are caused by missing permissions. Check all three before doing anything else. Location - Settings > Location - must be ON (system-wide) measureQuick Location - Settings > Apps > ...
What Smart Phones And Tablets Are Compatible with measureQuick?
General Advice Any Apple Device iOS from about 3 years ago and Android from 2 years ago. Once you've confirmed your device meets the requirements, see Getting Started with measureQuick to set up the app. iPad iPad 9th Gen or higher iPad Pro 5th Gen ...
"Holding" Measurements when Probes are out of Range
In some situations, you may not be able to stand in one spot and receive signals from your indoor and outdoor probes at the same time. In this situation there is a "Hold" button at the right top corner of the Indoor Measurements and Outdoor ...
Bluetooth Troubleshooting
A bug preventing some Android devices from detecting Seitron digital manifolds during Bluetooth scans has been fixed. Make sure you are running the latest version of measureQuick. This document provides information to help you with the Bluetooth ...
Probes do not show up when I click "Add" or "Scan" in the Toolbox
Android only. A common issue on Android devices is that Bluetooth and location permissions get turned off after an OS update, or were never enabled for measureQuick. If your probes are not showing up when you tap Add or Scan, check your device ...
Why can’t I get my BluFlame to connect to mQ?
Why can't I get my BluFlame to connect to mQ? Make sure your Bluetooth is on Make sure the analyzer is not paired in the Bluetooth settings. If it is, "forget this device" Make sure that your analyzer is not currently connected to the BluFlame ...
Why isn’t data showing up on my Gauge screen, but it shows up in my Toolbox?
Your probes need to be mapped. mQ does not intrinsically know what part of the air conditioner or refrigeration system that your probes are connected to. So, you need to tell it which probe to reference for specific measurements (ie. low side ...
What does the red dot mean in the center of my gauge dial?
What does the red dot mean in the center of my gauge dial? The red dot means that the probe has lost its connection. measureQuick will hold the last reading for a few seconds to several minutes depending on the particular measurement. For example, ...
Why does the Bluetooth icon keep changing colors in the Toolbox?
This is normal as new data comes in. Green = means it is new data Yellow = means data is 1 second old Orange = means data is 3 seconds old Red = means the connection with the probe has been lost The further you are away from the probes and the more ...
Why are one or more of my target zones greyed out or missing?
A greyed-out or missing target is caused by insufficient profile information or missing measurements. The profile information of the appliance is the most important piece of information that mQ collects. Taking measurements is pointless if you do not ...
The saturation temp in mQ does not agree with my refrigerant PT chart, my digital gauges, or my refrigerant app, why? The superheat and subcooling are the same.
The saturation temp in mQ does not agree with my refrigerant PT chart, my digital gauges, or my refrigerant app, why? The superheat and subcooling are the same. This is normal and an advantage to using mQ. Your TP chart and most apps do not determine ...
How do I work with a High Efficiency / Oversized Evaporator in mQ?
A high efficiency or oversized evaporator is elected when the evaporator is larger than the condenser (ie. the condenser is a 3-ton and the evaporator is 3.5 ton) to drive up the suction pressure and the efficiency by decreasing the compression ...
Why is mQ calculating a capacity or tons of cooling that is higher than the system is rated?
This typically happens when the user inputs an airflow that is much higher than the actual air flow of the system. Remove the user input airflow and re-measure or use the mQ estimated airflow calculation. Another possible cause could be the tonnage ...
How do I get filter face velocity to show up on the report?
How do I get filter face velocity to show up on the report? 2 points of data are needed for the filter face velocity to show up on the report. Filter size: With a project open you can find the field under "Equipment Info & System Profile" Tonnage: ...
What do I do when the app “crashes”?
If the airbag goes off, the phone is probably totaled, call your insurance company. If the airbag does not go off, restart the application. Apps are complex pieces of software and need to be restarted periodically to clean up temporary files. If you ...
Everything is working correctly, why am I still getting red/yellow flags?
Flags indicate "symptoms" of improper operation and do not definitively mean that the system operation is improper. Profiles are "educated guesses" on system operation and typically very reflective or consistent with the equipment selected. Keep in ...
Why can’t I get a green checkmark in my workflow?
Why can't I get a green check mark in my project workflow? Open the section and complete all bold black sections or bold red sections of the page. After completing this step, tap "Complete" at the bottom of the page or the check mark at the right top ...
I just bought a new device & had all my apps transferred. Now mQ doesn’t work.
I just bought a new device & had all my apps transferred. Now mQ doesn't work. Not all library data is actually transferred in that process, so you will have to delete and reinstall mQ. If you still have connectivity issues, make sure all the app ...