Troubleshooting
Bluetooth Troubleshooting
Bluetooth® Troubleshooting This document provides information to help you with the Bluetooth functionality of your smart device and the tools we support. Quick Tips Standard Bluetooth LE tools Up to 6 tools can be connected at one time using ...
Probes do not show up when I click "Add" or "Scan" in the Toolbox
A common issue we see on Android devices is that the permissions automatically get turned off with an update or were never on to begin with for the measureQuick app. If you're not familiar with setting app permissions here is how: Go to the "Settings ...
Why can’t I get my BluFlame to connect to mQ?
Why can’t I get my BluFlame to connect to mQ? Make sure your Bluetooth is on Make sure the analyzer is not paired in the Bluetooth settings. If it is “forget this device” Make sure that your analyzer is not currently connected to the BluFlame ...
Why isn’t data showing up on my Gauge screen, but it shows up in Probe Manager?
Your probes need to be mapped, mQ does not intrinsically know what part of the air conditioner or refrigeration system that your probes are connected to. So, you need to tell it which probe to reference for specific measurements (ie. low side ...
What does the red dot mean in the center of my gauge dial?
What does the red dot mean in the center of my gauge dial? The red dot means that the probe has lost its connection. measureQuick will hold the last reading for a few seconds to several minutes depending on the particular measurement. For example, RA ...
Why does the Bluetooth icon keep changing colors on the Probe Manager screen?
This is normal as new data comes in. Green = means it is new data Yellow = means data is 1 second old Orange = means data is 3 seconds old Red = means the connection with the probe has been lost The further you are away from the probes and the more ...
Why are one or more of my target zones greyed out or missing?
A greyed out or otherwise missing target is caused by insufficient profile information or missing measurements. The profile information of the appliance is quite possibly the most important piece of information that we collect. As I often say in my ...
The saturation temp in mQ does not agree with my refrigerant PT chart, my digital gauges, or my refrigerant app, why? The superheat and subcooling are the same.
The saturation temp in mQ does not agree with my refrigerant PT chart, my digital gauges, or my refrigerant app, why? The superheat and subcooling are the same. This is normal and an advantage to using mQ. Your TP chart and most apps do not determine ...
How do I work with a High Efficiency / Oversized Evaporator in mQ?
A high efficiency or oversized evaporator is elected when the evaporator is larger than the condenser (ie. the condenser is a 3-ton and the evaporator is 3.5 ton) to drive up the suction pressure and the efficiency by decreasing the compression ...
Why is mQ calculating a capacity or tons of cooling that is higher than the system is rated?
This typically happens when the user inputs an airflow that is much higher than the actual air flow of the system. Remove the user input airflow and re-measure or use the mQ estimated airflow calculation. Another possible cause could be the tonnage ...
How do I get filter face velocity to show up on the report?
2 points of data are needed for the filter face velocity to show up on the report. Filter size: With a project open you can find the field under “Equipment Info & System Profile” Tonnage: This can be found under “Equipment Info & System Profile” ...
What do I do when the app “crashes”?
If the airbag goes off, the phone is probably totaled, call your insurance company. If the airbag does not go off, restart the application. Apps are complex pieces of software and need to be restarted periodically to clean up temporary files. If you ...
Everything is working correctly, why am I still getting red/yellow flags?
Flags indicate “symptoms” of improper operation and do not definitively mean that the system operation is improper. Profiles are “educated guesses” on system operation and typically very reflective or consistent with the equipment selected. Keep in ...
Why can’t I get a green checkmark in my workflow?
Why can’t I get a green check mark in my project workflow? Open the section and complete all bold black sections or bold red sections of the page. After completing this step, tap “Complete” at the bottom of the page or the check mark at the right top ...
I just bought a new device & had all my apps transferred. Now mQ doesn’t work.
I just bought a new device & had all my apps transferred. Now mQ doesn’t work. Not all library data is actually transferred in that process, so you will have to delete and reinstall mQ. If you still have connectivity issues, make sure all the app ...
Why aren’t the company QBits accessible to all my employees?
Why aren’t the company QBits accessible to all my employees? Many mQ users take it upon themselves to create their own mQ account, doing so causes duplicate companies to be created in the mQ "Cloud" database. Even if the employee creates a company ...
How do I Purchase QBits?
How do I purchase QBits? You can purchase QBits for your company by logging into your mQ Account at https://cloud.measurequick.com and going to the Company > Billing page. Simply add your billing information, choose a block of QBits, and confirm the ...
How do I Reset/Change my Password?
Password Reset If you have forgotten your password, follow these directions. Click the following link to trigger a password reset…. https://virtuoso.measurequick.com Please note the link above will expire after 60 minutes, if you’re unable to click ...