Service History is available during an active project when you are working on equipment that has been serviced through measureQuick before. The app matches equipment by condenser serial number and site location, so the same physical unit accumulates a continuous record regardless of which technician performed previous visits.
To access Service History:
If the equipment has prior measureQuick records, the Service History panel opens with a chronological list of past services. If no prior records exist, the panel will be empty or the option may not appear.
Tips:
The Service History panel displays a chronological list of previous services. Each entry shows:
Entries are ordered from most recent to oldest. You can scroll through the full history of the equipment. In Jim Bergmann's demo, a test unit showed 114 stored service segments, demonstrating how the timeline accumulates over the life of the equipment.
[Visual Reference] The Service History panel shows a chronological list of previous service entries. Each entry displays the date of the visit, the Vital Score as both a percentage and letter grade (e.g., 72% C, 85% B, 91% A-), and the technician name. Entries are ordered from most recent at the top to oldest at the bottom. The letter grades and percentages provide an at-a-glance view of how the system's health has changed over time. Tapping any entry expands it to reveal the full details from that visit.
Tips:
Tap any entry in the timeline to expand it and see the Vital Score details from that visit. This lets you track how the system's health has changed over time.
Score going up indicates improvements were made - repairs, charge corrections, airflow adjustments, or component replacements that brought the system closer to manufacturer specifications.
Score going down indicates degradation - refrigerant loss, filter loading, component wear, or developing faults that are reducing system performance.
Score staying flat across multiple visits can mean one of two things: a well-maintained system holding steady, or recurring issues that are not being resolved.
The score trend tells a story. A system that went from 72% to 91% after a service call, then dropped back to 78% six months later, likely has a refrigerant leak or a recurring airflow restriction. A system that climbs from 65% to 70% to 75% over three annual visits reflects incremental maintenance improvements.
Starting in mQ 3.6, each visit's AI diagnostic summary is saved as part of the service record. When you tap a previous entry, you can see not only the score but also what the AI found and recommended at that visit.
Stored AI notes typically include:
This is valuable because it preserves the diagnostic context that raw numbers alone do not capture. A subcooling reading of 14 might be normal or problematic depending on conditions - the AI note explains what that reading meant in context at the time.
To add the current visit's AI notes to the service record, tap Add to Notes after the AI diagnostics summary has been generated for the current project.
[Visual Reference] An expanded service history entry shows the stored AI diagnostic notes from that visit. The notes are organized into two sections: "What was found" (the AI's analysis of system operation at that time, such as low evaporator load, overcharged system, or high static pressure) and "What to do" (suggested corrective actions, such as check TXV bulb mounting, verify airflow, or adjust charge). If a homeowner explanation was also saved, it appears below these sections. These stored notes preserve the diagnostic context that raw measurement values alone do not convey.
Tips:
Service History is a direct tool for customer communication. Instead of telling a homeowner their system "needs work," you can show them objective, timestamped data.
Example conversation:
"Last March when we were here, your system scored 72 out of 100 - a C grade. We corrected the refrigerant charge and cleaned the coil, and it went up to 91 - an A minus. Today it's reading 78. That 13-point drop over the past year tells us something is going on. Let me show you the diagnostic notes from last time compared to today."
This approach works because:
Jim Bergmann has described this as turning the technician into "the family doctor for HVAC" - a provider who knows the patient's history and can speak to trends, not just symptoms.
[Visual Reference] A technician presenting the Service History timeline to a homeowner on a tablet. The timeline shows two entries for the same equipment: an older visit with a lower Vitals Score and the current visit with an improved score after service. The trend across visits provides concrete evidence of system improvement over time, turning abstract diagnostics into a visual story the customer can follow.
The equipment must have at least one prior saved measureQuick project linked to it. If this is the first time anyone has used measureQuick on this unit, the history starts now. Save this visit's data as the baseline for future tracking.
Check the condenser serial number. If the serial was entered differently on previous visits (typo, extra spaces, wrong unit's serial), the app treats it as a different piece of equipment. Consistent serial number entry across visits is essential for building a continuous history.
No. Service History is scoped to your company's records. If a different company serviced the equipment using measureQuick, their records are not visible to you. You see only visits logged by technicians in your organization.
Service History includes all saved measureQuick projects on that equipment for your company, going back to when the company first started using the platform. There is no time limit on the history.
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