Many mQ users take it upon themselves to create their own mQ account, doing so frequently causes duplicate companies to be created in Virtuoso. Make sure all employees are registered as a “technician”, “manager”, “owner”, “admin”, etc. under the main company account. The spelling and capitalization is critical, if one employee registers with a company name of “Heating & Cooling” and another employee enters it as “Heating and Cooling”, they will be under 2 different companies and they will not have access to shared QBits.
If you are experiencing this issue and need help transferring employees over to your company, you must reach out to mQ headquarters. Call us at 234-813-9178 or email email@example.com. We can fix it for you.