Bluetooth® Troubleshooting

This document provides information to help you with the Bluetooth functionality of your smart device and the tools we support.

Quick Tips

Standard Bluetooth LE tools

  • Up to 6 tools can be connected at one time using Bluetooth 4.x
  • Redfish, Testo, BluVac, BluFlame, iManifold, iConnect, TEC DG-1000, Sporlan Legacy
  • Beaconing/Advertising Bluetooth LE tools

Beaconing/Advertising-only Bluetooth LE tools

  • 20-30 beacon devices can be used at one time
  • Fieldpiece JobLink, Sporlan Pro/R, UEi HUB

Common Issues

  • Using a Bluetooth headset can interfere with probes that beacon their signal. Your device will automatically favor the headset over your probes and could affect the signal.

iOS

  • Make sure you have the latest version of the app & download any live updates.
  • Make sure Bluetooth is turned ON on the smart tool you’re trying to connect to.
  • Make sure Bluetooth is turned ON on the smart device AND for the application.
  • Reset network settings
  • Cycle Power and/or Bluetooth on the smart tool itself.
  • Delete & reinstall the app (Please note this will also delete all of the data on the device)
  • Outdated devices: even though you may be running a current version on your device, the hardware may not be able to keep up with the app and you’ll have to update the device. We have specifically seen this with the iPad4.

Android

General Tips

  • Android Bluetooth troubleshooting steps
  • Make sure you have the latest version of the app & download any live updates
  • Make sure Bluetooth is turned ON on the smart tool you’re trying to connect to
  • Make sure Bluetooth is turned ON on the smart device.
  • Toggle Bluetooth OFF and back ON
  • Toggle Airplane mode
  • Make sure location services is turned ON
  • Make sure location services permission is set to ON for the app
  • Clear Bluetooth cache
  • Force Stop Bluetooth
  • Reset network settings
  • Clear Android system cache
  • Restart Bluetooth App
  • Turn Bluetooth OFF, restart device, turn Bluetooth ON (This may take more than 1 time to work)
  • Cycle Power and/or Bluetooth on the smart tool itself
  • Delete & reinstall the app (Please note this will also delete all of the data on the device)

Samsung Galaxy S10 and Samsung Galaxy Note 10

  1. Close out of the app entirely
  2. Go to Settings > Apps > click the top right vertical dots icon
  3. Click Show system apps
  1. Find the Bluetooth app and click it
  2. Click Force Stop
60202054943__BBF1F8EF-1CA5-4FEE-A118-D551F1507A3E.jpeg
  1. Reopen the app and connect to the gauge (BluVac app pictured below)

Updated on July 20, 2020

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